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FAQ

Where can I turn to if I have some question about your products?

You can make remarks or express your opinion by e-mail to

What can be the problem if I cannot enter your website?

You have to authorize the use of ‘cookies’ in your internet browser program to register and purchase. If you use the Internet Explorer, you can set them in the ‘Tools’ menu at ‘Internet Settings / Data protection’. Please, check the settings of your internet browser before shopping in our Webshop! If it does not work, or you might use another browser program, please, ask a professional to help!

I have fill the registration form, but why I can't log in?

After your registration you need to wait for an confirm email from us, only after that you can log in.

How can I change my data?

If you would like to modify your data, you need to log in to our site first. Then we automatically offer you the chance to alter your data, view your previous orders or sign out. If you choose modification, you can change the previously given data on the original registration form.

Where can I log in to the Webshop?

The ‘Log In’ link can be find on the menu bar next to the "Registration" link. You have to give your username, which it is your e-mail address and password here.

Why is it worth subscribing to your newsletter?

It takes only a minute, since you only have to give your e-mail address. It is a good way for us to keep contact with our visitors and customers and inform them about our sales and new products.

What is the simplest way to find a product?

Type the name of the required product in the empty cell in the right hand side of menu bar and click on the ‘Search’ icon or just simply click enter.

Can I take my order personally?

Certainly. To receive your order is to come to our Customer Service in working hours and pick up your order in person. Of course, in this case you do not pay for transportation.

The Customer Service address in Poland : Lazy, al. krakowska 163,

Mobile phone number: +48 22 708 88 06

Our Customer Service is available on the phone from 7 a.m. to 4 p.m.